Energy Best Deal Centre for sustainable Energy evaluation report 2013
The Energy Best Deal programme seeks to inform domestic energy consumers about how they could reduce their energy costs: by changing tariff, payment method and/or supplier, taking up energy efficiency...
View ArticleEnergy Best Deal facilitator session notes 2014-15
The Energy Best Deal (EBD) programme seeks to inform domestic energy consumers about how they could reduce their energy costs: by changing tariff, payment method and/or supplier, taking up energy...
View ArticleEnergy Best Deal Booklet 2014-15
The Energy Best Deal programme seeks to inform domestic energy consumers about how they could reduce their energy costs: by changing tariff, payment method and/or supplier, taking up energy efficiency...
View ArticleTelephone services – our expectations of suppliers operating in the domestic...
We want domestic consumers to be able to access their energy supplier’s telephone services easily and without incurring high call charges. We have therefore conducted an initial assessment of the...
View ArticleEnergy Ombudsman Review
Ofgem has appointed Lucerna Partners to conduct an independent review of the statutory ombudsman scheme. Ofgem has published the terms of reference for the review.
View ArticleReview of Ombudsman Services: Energy
Ofgem commissioned Lucerna Partners to conduct an independent review of the statutory ombudsman scheme. Today we publish the results of that review.Ofgem will work with the Ombudsman to take forward...
View ArticleInsights paper on households with electric and other non-gas heating
In this research paper, we analyse the experience of consumers with electric heating, and examine the demographics to see who they are. We also outline our next steps. This paper also includes some...
View ArticleMemorandum of Understanding between Ofgem and the Energy Ombudsman (updated...
Memorandum of Understanding (MoU) between Ofgem and the Energy Ombudsman (first published in October 2008), updated July 2017.
View ArticleStatutory Consultation: Extending protections for non-E7 restricted meter...
This is a statutory consultation to make changes to standard licence condition 22G of the electricity supply licence, which relates to protections for customers with certain types of restricted...
View ArticleDecision: Extending protections for non-E7 restricted meter customers (SLC...
In September 2020, we consulted on changes to Electricity Standard Licence Condition (SLC 22G) to extend these protections until the year 2025 and give ourselves the power to extend these protections...
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